Privacy Policy

This Policy explains how we collect, use, disclose, and safeguard personal data when you visit lilaklights.com (the “Site”) or interact with us. Please note that this Privacy Policy does not apply to third party websites (“Third Party Services”), such as Youtube, Instagram and TikTok, that we do not own or control, even if you access them through the site. We try to only work with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will use and share your information.

1) Info that we collect from you

The information we collect from you falls into two categories: personally identifiable information (“Personal Information”) and non-personally identifiable information (i.e., information that cannot be used to identify who you are) (“Non-Personal Information”). This Privacy Policy covers both types and will tell you how we might collect and use each.

Personal Information we may collect from you includes:

your name, username, email address, and password.
information from Third Party Services that you explicitly give us access to.
your contact information, such as your phone number, social media, or email (depending on how you contact us).
your credit card information (although we use a third party payment processor, as described below), billing address and shipping address, if you make purchases through our services.

We may also collect some of the following Non-Personal Information from you:

the name of your internet service provider.
the IP address of the computer you use to access our Services.
the type of browser software you are using.
the operating system you are using.
the date and time you access our services.
the website address, if any, that linked you to our site.
the website address, if any, you leave our website and travel to your home page customization preferences.
search engine search terms and advertising clicks/actions.
weblogs and other clickstream data.
other non-personally identifiable traffic data.

2) When we collect this info

When You Provide Us With Information to Make a Purchase

We create lamps and lights in the hope that you will find something you like. If this is the case and you decide to buy one of our creations you may provide us with Personal Information: your name, email address, phone number and shipping address. We, or companies that provide us with services, may also collect certain financial information from you, such as your payment method (this may include valid credit card number, type, expiration date or other financial information) please visit the section Secure Payment for the payment conditions.

3) Communications You Initiate with Us

If you contact us in person, by phone, email, instant message, social media, or by some other means (either through our services or through Third Party Services), we may keep a record of your contact information and correspondence for later reference. When we send you emails, we may track whether you open them to figure out how to deliver more delightful and helpful emails and improve our services.

4) Third Party Services

If you link to Third Party Accounts (Youtube, Instagram, or TikTok account) from our site, we may collect some information about your use of the Third Party Account. We will only be able to collect the information if you’ve authorized the Third Party Service to provide us with that information or if you’ve made the information public. Additionally, if you mention us through your Third Party Account, we may collect information and content related to your comment that is publicly available. If you wish to limit the information available to us, you should be sure to manage the privacy settings of your Third Party Accounts. One thing we won’t ever store is your Third Party Account password.

If you link your account on Lilaklights.com with a Third Party Account, we may also collect and store publicly available information about your contacts and friends from the linked Third Party Account. This information may include their photo, name, email address, birthday, interests or other content you can see when you access such profiles on those Third Party Services. We may also collect and store information if you invite other users to the web site by providing us with their Personal Information.

5) Information We Automatically Collect

Like most websites, lilaklights.com may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow us to track the actions of users of our services. Pixel tags, web beacons and cookies collect Non-Personal Information.

Pixel tags or web beacons are tracking devices on websites or in e-mails that can monitor the behavior of the user visiting the website or sending the e-mail.

Cookies are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your hard drive once you leave a website.

6) How we use this info

We primarily use the information we collect and store to enhance our services and your experience with Lilak. If we share your Personal Information, we do so only as described below.

7) Internal Use to Provide Services to You

We may use Personal Information to provide the services to you. Some ways we may internally use your information include:

to facilitate the sale and delivery of your purchases.
to contact you when necessary.
to respond to your comments or questions.
to provide you with additional information according to your preferences.
to customize and personalize your experience with Lilak.
to generate anonymous statistics to help us improve the customer experience.
to make the services easier and more convenient for you.
to provide recommendations to you.
to send you information and marketing materials about services and products available through our services.
to train our team members.
for our other internal business purposes.

8) Non-Personal Information

We may share or disclose aggregated Non-Personal Information on our site, with service providers, and/or with other persons we conduct business with. These service providers and other persons may also share with us aggregated Non-Personal Information that they have independently developed or acquired. Additionally, we may combine aggregate information from the pixel tags, web beacons and cookies we discussed above with similar data we collect from other visitors to help us improve our services, but that aggregate, anonymous information cannot be linked back to you.

9) Protection of Us and Others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; cooperate with law enforcement; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Lilak, our employees, our users, or others.

10) With Your Consent

Except as we’ve stated above, we will notify you before we share your Personal Information with any third parties, and you will be able to prevent the sharing of this information.

11) How we manage this info

We try to take many security measures (physical, electronic and procedural) to help keep your Personal Information safe. For example, we limit access to authorized employees and third parties who have agreed to follow confidentiality obligations we give them. Also, we only allow parties to access your Personal Information for permitted business purposes. Unfortunately, even though we use commercially reasonable efforts to protect your Personal Information, we cannot guarantee complete security. Any information that you provide to us is done so entirely at your own risk.

12) Your rights

In accordance with applicable laws and regulations, you will have the right of access, rectification and deletion of your personal data, the right to restrict access to said data, the right to the portability of your data and the right to oppose the processing of your personal data. You will also have the right to determine how your personal data will be used, as well as how your rights will be exercised after your death.

Below, you will find more information and details on how and when you can exercise these rights. We will respond to any request that you make about the execution of any of these rights within a maximum period of one month.

We tell you in more detail what these rights consist of:

The right to access your personal data. By virtue of this right, you can request that we send you a copy of the personal data we store about you and verify that we are processing them legally.
The right to request that we correct your information if it is inaccurate. You can also supplement any incomplete data we have, taking into account the purposes of processing.
The right to request the deletion of your personal data if:

your personal data is no longer necessary for our collection and processing purposes;
you withdraw your consent in the event that the processing of your personal data is based on consent and without any other legal basis;
you object to the processing of your personal data and we do not have a legitimate reason that prevails and justifies the processing by us;
your personal data is processed illegally; or
your personal data must be eliminated by legal imperative.

The right to object to the processing of your personal data. We will comply with your request, unless we have a compelling legitimate interest that prevails or we have to continue processing your personal data to establish, exercise or defend against a lawsuit.
The right to restrict the processing of your personal data if:

you question the accuracy of your personal information while we verify it;
the processing is done illegitimately, you object to the deletion of your personal data and request that, instead, the processing be restricted;
we no longer need your personal data for the purposes of processing, but you demand them for legal actions; or
you object to the processing of your personal data, which will open a period during which we will have to verify if there are legal grounds that prevail over your opposition.

The right to the portability of your data. You can ask us to send you the personal data that affect you in a structured and computerized format of habitual use. You can also ask us to send such personal information to a third party, in cases where this is feasible. You will only hold this right if it concerns personal data that you have provided to us, if the processing of such data is based on consent or is necessary for the operation of a contract between you and us, and if the processing is done by automated means.
The right to leave posthumous instructions in order to determine the way in which your personal data will be used, as well as the manner in which your rights will be exercised after your death. If we know of your death, we will erase your personal data, except in the case that we have to keep them in application of legal provisions / regulations or legal conservation periods, if any, after communication to a third party that you have designated to communicate with US.

To exercise these rights, send a request as detailed as possible to hi@lilaklights.com. We will answer you as soon as possible in order to execute any of these rights within a maximum period of one month.

You will not have to pay any fee to access your personal data (or to exercise any of the other rights). However, it is possible that we charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

In order to facilitate the confirmation of your identity and guarantee the right to access your personal data (or to exercise any other of your rights), we can ask you to provide us with a copy of your identity document. It is a security measure aimed at ensuring that personal data is not disclosed to anyone who does not have the right to receive it.

We may also contact you to request more information regarding your request in order to expedite our response.

We remind you again that at any time you can request the consultation, correction or deletion of your personal data, in addition to unsubscribe from our commercial notifications, by writing an email to hi@lilaklights.com.

13) We reserve the right to update and revise this Privacy Policy

We will have to review this Privacy Policy to make sure it is updated according to the newest laws and business requirements. So before buying a lamp or a light take a quick look at this section as if you decide to use these services it constitutes your acceptance of the revised Privacy Policy.

14) Access to your Personal Information

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us: name and password, email and billing address. If you have any questions about viewing or updating your information, please contact us at hi@lilaklights.com.

LILAK